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Refund Policy

Cancellation Policy

A consumer is a natural person who enters into a legal transaction for a purpose that does not involve acting within the framework of a commercial or other independent professional activity.

Right of cancellation

You have the right to withdraw from this contract within fourteen days without giving a reason.

The withdrawal period is fourteen days starting with the day that either you or a third party, other than the carrier and indicated by you (the customer) has acquired the material possession of the goods.

To exercise your right of cancellation you have to inform us (Maison Gern GmbH, Edelweißstraße 20, 83233 Bernau am Chiemsee, info@maisongern.com, Phone: +49.1779294236) via a clear statement through mail or email about your decision to withdraw from this contract. You can make use of the attached standard withdrawal form, but it is not required.

To comply with the withdrawal period it is sufficient that you send your notification concerning the exercise of your right of cancellation before the expiration of the withdrawal period.

Consequences of cancellation

If you withdraw from this contract, we will reimburse all payments we received from you, including the costs of supply (except for additional costs arising from the fact that you have chosen a different method of delivery than the cheapest standard delivery offered by us), and repay immediately latest within fourteen days from the date on which the notification of your cancellation of this contract has been received by us. For this repayment, we will use the same method of payment that you used in the original transaction, unless we agreed expressly with you otherwise; in any case you will not be charged fees because of this repayment. We may withhold the repayment until we have received the returned goods back, or you (the consumer) have (has) supplied evidence of having sent back the goods, whichever is the earliest.

You must return the goods immediately and in any case not later than fourteen days from the date on which you informed us about the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen days deadline. You bear the direct cost of returning the goods. You (the consumer) shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the nature and functioning of the goods.

Standard withdrawal form

(If you want to withdraw from the contract, please fill out this form and send it back.)

– At Maison Gern GmbH, Edelweißstraße 20, 83233 Bernau am Chiemsee // info@maisongern.com

– Hereby I revoke (s) / We (*) withdraw from my / our (*) contract entered into for the purchase of the following goods (*) / provision of the following service (*)

– Ordered on (*) / received on (*)

– Name / consumer (s)

– Address of the / consumer (s)

– Signature of / consumer (s) (only for message on paper)

– Date

(*) Delete as applicable.

 

Translated into English by Maison Gern; Original (German) version created with:
Widerrufsbelehrung erstellt mit dem Trusted Shops Rechtstexter in Kooperation mit Wilde Beuger Solmecke Rechtsanwälte.

Note: The right of cancellation does not apply to cases of contracts for the delivery of sealed goods, which are not suitable for return due to health or hygienic reasons, if the seal was removed after delivery.